Dental Practice Manager
Location: Aberdeen Scotland
Description: Dental Talent Tree is at present recruited Dental Practice Manager right now, this job will be placed in Scotland. More details about this job opportunity kindly read the description below. Job Title Practice Manager
Reports To Area Manager
Reports (Direct & Indirect) Practice Staff
Department Field Operations
Location Various
MAIN PURPOSE OF JOB
The Practice Manager is responsible for managing all operational aspects within a specified practice/s to achieve excellent customer service, quality, cost and delivery performance in line with company strategy, goals and values. Provide support and direction to enhance performance, skills and knowledge of practice staff within the practice/s.
JOB ACCOUNTABILITIES
P! EOPLE
• Responsible for recruitment and salaries of suppo! rt staff
• Induction of support staff and dentists (induct dentist into practice and presentation at dentist induction week)
• Staff development & Training (Nurse & Reception)
• Staff performance management (Nurse & Reception)
• Goal Setting and individual performance appraisals
• Managing absence & sickness of staff & dentists (reporting absences and working with Lead Clinician /Area Manager to reduce absences)
• Communication of company messages within the practice
• Managing staff & dentist turnover levels
• Employee Relations & managing conflict
• Actioning grievances and disciplinary issues
• Health & Safety compliance in conjunction with lead clinicians
• Encourage effective teamwork approach across practice/region
CUSTOMER SERVICE
• Ensure practice cleanliness
• Actively manage complaints
• Manage waiting times to 6 weeks maximum
• Manage telephone answering within guidelines
• O! btain & review patient feedback via patient survey as per procedure
• Proactively sell consumables in the practice.
MANAGERIAL AND FINANCIAL
• Practice Meeting (as necessary minimum monthly) with all practice staff including dentists
• Action monthly/weekly business reports
• Effectively balance people, operational and activity requirements
• Manage appointment book and practice recall system
• Manage practice correspondence and administration
• Ensure all equipment is validated, effectively maintain to meet manufacturers and company guidance and meet HTMO1-05 compliance, & manage reactive repairs
• Facilitate ordering new equipment as necessary
• Management of transmission to DPB (or equivalent)
• Action bad debt procedures
• Advise Area Manager of dentist missed sessions due to sickness
• Stock management
• Effective IT system management
• Effective communication with all key business relations! hips
• Cash handling and Banking duties
• Ensure staff and de! ntists operate within all company policy and procedures
• Audits as per policy
• Action dentist pay queries
BUSINESS FOCUS
• Activity management to meet UDA and SLA targets.
• Gather & analyse relevant activity data
• Manage PCT relationship & requirements at local level
• Manage practice controllable costs in line with budgets
• Grow patient numbers if required under PCT contracts
• Practice accreditation
PERSONAL PROFILE
SPECIFIC JOB SKILLS
• Proven experience of people management and/or working within a dental practice
• Track record of successful operational and business improvement
• Experience of working in a business oriented, commercial and customer focused environment.
• Track record of budget development and management
• Track record of tight cost control
KEY COMPETENCIES
Team Working - The ability to work with others in a way that recognises their contrib! ution and strengths, promotes collaborative working across different or cross functional teams to achieve organisational objectives.
Drive and Motivation - The ability to show personal motivation and enthusiasm towards achievement of goals. Pushes self towards achieving and surpassing their objectives.
Communication - The ability to build rapport and interact effectively with others. Adapts communication style to suit audience and situations. Actively listens and checks for understanding.
Customer Focus - The ability to consider and understand the extent to which customer needs are being met and implement solutions to deliver excellence and ensure customer is the main business focus.
Personal Effectiveness and Organisation - Demonstrates the ability to organise self and team and provide effective leadership
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Dental Talen! t Tree.
If you interested on this job just click on the Ap! ply button, you will be redirected to the official website
This job starts available on: Wed, 12 Feb 2014 17:41:29 GMT