PRIMARY PURPOSE:
As a Housekeeping Supply Clerk, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Respond and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
- Responsible for properly executing all requests made by VIP Services, Executives, etc.
- Analyze data and reports generated by the property and Company to ensure proper execution of services, distribution of departmental reports and accuracy
- Organize warehouse and refill shelves and chemical bottles as necessary
- Drive company truck to transport needed supplies when necessary
- Contribute to the tracking of all items delivered to Housekeeping tower floors daily, ProHost room, Pick Station and items dispensed to other departments
- Update all storage areas and supplies weekly as directed
- Perform work that could involve training for the use of ladders, fork lifts, as well as equipment used on and around the Linen Dock (i.e. tuggers, lifts, pallet jacks) etc.
- Responsible for accurate quantity delivery, based on daily delivery to property
- Count and perform inventory on a daily and monthly basis, in various areas of the hotel
- Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
- Able to effectively communicate in English, in both written and verbal forms
- Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
- Maintain a professional, neat and well-groomed appearance adhering to company standards
PREFERRED:
- Six (6) months of guest service experience
- Six (6) months of warehouse work experience
- Knowledgeable of chemicals, supplies, and equipment used in Public Area and Housekeeping
- Gaming Hospitality experience
- Experience in a similar resort setting
