Ho Chi Minh City
17/5/2023
What's the job about?
Ansarada is seeking an Internal Support Specialist with a proactive mindset, who not only has technical expertise but also exceptional people skills. As someone who gets excited about security, scalability, automation, and resiliency, you'll be ready to take on any challenge that comes your way.
Your natural curiosity and ability to quickly grasp new technical concepts will allow you to stay ahead of the curve. With your proactive approach, you'll be able to identify issues before they become problems, diagnose them efficiently, and see them through to resolution.
Join us in a fast-paced environment where adaptation and innovation are key. Help Ansarada create innovative products to prepare businesses for their next breakthrough. Apply now and let's make a difference together!
Some of the key activities of this role include:
We're proud to be Great Place to Work certified! in Vietnam. Come work with us and experience a workplace culture that values and supports all employees.
We’re the software the Pros in business use to protect and grow!
We’re a SaaS platform that companies, advisors and governments rely on for securely managing critical information, workflow and collaboration in high-stakes processes like deals, risk, compliance, board governance and procurement. We're the software relied upon by business pros in over 180 countries.
Our mission is to raise and protect every company's potential by engineering powerful but simple software that gives our customers confidence in every business decision. We only achieve this through our world-class teams who are based in the main hubs across Sydney, Ho Chi Minh, Chicago, Amsterdam and London.
We care about the customer, and we exist to nurture their business potential. We love solving BIG problems and creating SIMPLE solutions for them. We love the challenge and are looking for people who are courageous, passionate, curious and collaborative.
What’s in it for you?
Find out why we are a great place to work: https://greatplacetowork.com.au/gptwcertified/ansarada/
Hear from the Women of Ansarada: https://www.youtube.com/watch?v=Vv2QPPxu57c
At Ansarada we're committed to our purpose of being a greater force for good and a force for growth. Belonging means respecting, celebrating, understanding and valuing each person's unique strengths, experience, background, and perspectives in the workplace. We strive to be a great place to work for all people, where people can be their true selves, enabling them to reach their full potential.
We welcome any questions or specific requirements you may have regarding this opportunity. Please don't hesitate to reach out to our talent acquisition team at talent@ansarada.com and let us know if we can accommodate any specific needs that you may have as we are committed to supporting you throughout your application process.
“We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant”
Ansarada is seeking an Internal Support Specialist with a proactive mindset, who not only has technical expertise but also exceptional people skills. As someone who gets excited about security, scalability, automation, and resiliency, you'll be ready to take on any challenge that comes your way.
Your natural curiosity and ability to quickly grasp new technical concepts will allow you to stay ahead of the curve. With your proactive approach, you'll be able to identify issues before they become problems, diagnose them efficiently, and see them through to resolution.
Join us in a fast-paced environment where adaptation and innovation are key. Help Ansarada create innovative products to prepare businesses for their next breakthrough. Apply now and let's make a difference together!
Some of the key activities of this role include:
- Provide day-to-day support to ensure the smooth running of the computers, network devices as well as end users' requirements
- Troubleshoot and resolve application issues, maintain and update technical support documentation and resolve requests via the ticketing system
- Provide IT Support/IT Helpdesk for our fleet of MacBooks and Windows devices
- Analyse and prioritise incoming requests and communicate progress with users
- Troubleshooting of video conferencing and AV
- Handle asset management, maintain inventory, prepare and distribute computers to staff
- Follow IT procedures/Processes for IT Service Management best practices as defined and published by IT team
- Assist and contribute to the Internal Support team roadmap
- Procurement and configuration of laptops & phones for new starters
- have relevant experience in IT, preferably in a face-to-face or similar role (such as Helpdesk and Support roles)
- are confident with MDM like Jamf, Kandji or Microsoft Endpoint Manager (formerly known as Intune)
- have experience with Okta or another Identity provider (idp)
- are confident with Atlassian JIRA Workflows and JIRA Automations and Confluence
- are experienced in Mac and Windows environments
- are Fast-Learning, Adaptable and proactive
- like to self-start and work well without supervision
- are proficient in communicating in English both verbally and in written form
- have experience in ISO 27001 protocol but not mandatory.
We're proud to be Great Place to Work certified! in Vietnam. Come work with us and experience a workplace culture that values and supports all employees.
We’re the software the Pros in business use to protect and grow!
We’re a SaaS platform that companies, advisors and governments rely on for securely managing critical information, workflow and collaboration in high-stakes processes like deals, risk, compliance, board governance and procurement. We're the software relied upon by business pros in over 180 countries.
Our mission is to raise and protect every company's potential by engineering powerful but simple software that gives our customers confidence in every business decision. We only achieve this through our world-class teams who are based in the main hubs across Sydney, Ho Chi Minh, Chicago, Amsterdam and London.
We care about the customer, and we exist to nurture their business potential. We love solving BIG problems and creating SIMPLE solutions for them. We love the challenge and are looking for people who are courageous, passionate, curious and collaborative.
What’s in it for you?
- We are a Great Place to Work certified company (for 2 years in a row!!) which means we have an awesome work culture and are committed to providing the best possible experience for our employees
- Join an amazing, collaborative and fun team of skilled HR professionals that deeply care about providing a magical employee experience and helping people reach their potential
- Competitive salary and compensation package
- Premium health insurance for employees and 2 members in their family
- Generous paid leave entitlements including 20 days annual leave, 3 days personal leave, as well as parental, community, birthday and anniversary leave!
- Personal development opportunities: Munch & Learns, Kindle, Budget for Reading book/Online Course, English training.
- Laptop and all tools (4K screen, magic mouse, trackpad, headphone, keyboard) are provided
- Very attractive Referral Bonus
- State of the art offices with barista, beer, unlimited snacks and a ping pong table!
- Annual Company Outing Trip
- Monthly and Quarterly Celebration party
- Flexible work environment (hybrid model), open-door policy and a casual environment.
Find out why we are a great place to work: https://greatplacetowork.com.au/gptwcertified/ansarada/
Hear from the Women of Ansarada: https://www.youtube.com/watch?v=Vv2QPPxu57c
At Ansarada we're committed to our purpose of being a greater force for good and a force for growth. Belonging means respecting, celebrating, understanding and valuing each person's unique strengths, experience, background, and perspectives in the workplace. We strive to be a great place to work for all people, where people can be their true selves, enabling them to reach their full potential.
We welcome any questions or specific requirements you may have regarding this opportunity. Please don't hesitate to reach out to our talent acquisition team at talent@ansarada.com and let us know if we can accommodate any specific needs that you may have as we are committed to supporting you throughout your application process.
“We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant”
