About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.
Job Responsibilities
- Branch daily support
- Handling daily operations at counters (opening account, update customer’s information, issue ATM, PIN, and token, print bank statements, place and withdrawal FD, collect fee, etc.)
- Attend to customer queries and/ or requests assist to resolve service issues to escalate unresolved concerns to Checkers.
- Assist to maintain a high standard of housekeeping at branch and ensure all product materials are up to date
- Comply with established operational control and audit procedures
- Admin supports:
- Scan and archive document into EWF system.
- Filing original document and assist to order Crowns service
- Assist to manage incoming and outcoming mails
- Support Account service team in preparing KIT
- Support Fedex service (packing parcel and preparing order number)
- Support in running Bank statement when volume increase
- Assist in monitoring stationeries, supplies, and prepare monthly order.
- Others delegated tasks will be communicated by management if there are changes and updates
Job Requirements
- Degree/ Diploma in Banking major.
- Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills, and work etiquette
- Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations
- Team player, problem-solving skills, and well time management
- Resourceful, proactive, results-driven, attention to details, and able to multitask
- Proficient in PC skills including MS Office applications
- Fluently (written and spoken) in English
Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a difference.
We will review carefully your application and be in touch if your profile is shortlisted.
