Band 4
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Job overview
Senior Team Administrator Band 4
Sutton Community Health Services deliver health care to the population of London Borough of Sutton. Our vision is to promote independence and health, to deliver excellent co-ordinated care and to provide care within the heart of the patient’s community.
Your role will be management duties supporting the Operational manager and Clinical teams as detailed on the Candidate Brief. The role is varied and you will use a variety of skills but ideally you should be a good communicator with a high level of customer service and be able to communicate with a diverse range of people.
Interview Date: TBC
Main duties of the job
Working in collaboration with colleagues to deliver an efficient and cost effective administrative service for the teams and across the services as a whole.Lead by example in ensuring a patient focused service by acting as the first point of contact to all queries from patients, referrers, staff and those contacting the service in a timely and professional manner.
Maintain professional working relationships with own and other departments.To support the manager in maintaining a business acumen using your own knowledge and ability to make concise and effective decisions within one’s own scope and whenever necessary.Liaise with key stakeholders at a senior level within the Trust and other statutory bodies, external organisations including GPs, local authorities, hospitals and members of the public on behalf of the team and where required for the adult interface services.Attend relative team meetings in order to provide input on new processes and systems being introduced and propose changes to working practices.
Participate in new staff orientation by communicating and where necessary training in administrative work procedures, processes and systems.To work with the Manager and clinical team members to support the production of complex monthly reports as required.To create and maintain databases/spread sheets, inputting information and ensuring that all information is accurately recorded.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person specification
Values & Behaviours & Experience
Essential criteria
- GCSE grade C or above in English and Maths / or equivalent
- Excellent Typing Skills
- Demonstrates experience of working in administration role or office environment
- Significant previous experience of working in a customer / patient service role
Desirable criteria
- Experience of supporting teams with daily issues arising
- Good knowledge of Microsoft packages
- Team work
Experience
Essential criteria
- Demonstrable experience of working in administration role or office environment
- Significant previous experience in working in a customer / patient service role
Desirable criteria
- Previous experience of processing referrals
- Experience of using Healthroster
- Experience of setting up new processes/new systems for team
- Experience of taking minutes
- Previous database experience such as RIO/EMIS
Our mission: ‘to put the patient first by delivering great care to every patient, every day.’
There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.
Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.
We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.
FURTHER INFORMATION
